#2 What Kind of Customer Success Leader Are You?

Hey, Customer Success rockstars! Last week we talked about the IC to leader mindset shift.

This week, let's delve into a crucial aspect of leadership: your leadership style!

There's no one-size-fits-all approach. Are you a visionary leader who sets the course and inspires with a clear vision? A democratic coach who fosters collaboration and empowers your team to make decisions? Perhaps you're a situational leader, adapting your style based on the needs of your team and the task at hand.

Here are some common leadership styles to consider:

• Visionary Leader:  These leaders are big-picture thinkers who inspire their teams with a compelling vision of the future. (Think Steve Jobs!)

• Democratic Leader:  These leaders value collaboration and involve their team members in decision-making processes.

• Situational Leader:  These adaptable leaders adjust their style based on the maturity and experience of their team members.

• Servant Leader:  These leaders prioritize the needs of their team members and focus on their growth and development.

• Autocratic Leader:  These leaders make decisions unilaterally and expect their team to follow instructions. (While not always ideal, this style can be effective in certain situations.)

Understanding your style empowers you to leverage your strengths and adapt your approach to different situations.

Here's a fun challenge: Take a quick online leadership style quiz (there are plenty of free ones!). Once you discover your dominant style, share it in the comments! Let's discuss how it aligns with your leadership aspirations.

#customersuccess #leadership #leadershipstyle #growthmindset

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P.S.  Who else struggles to resist the urge to take all the quizzes online? Guilty as charged! Here's the link to one of the leadership style checked surveys:

1. https://www.mindtools.com/azr30oh/whats-your-leadership-style

2. https://hbr.org/2015/06/assessment-whats-your-leadership-style

P.P.S. Don't forget to check out last week's post on the IC to leader mindset shift! We're building a roadmap to CS leadership success, one tip at a time.