Customer churn is the enemy of every business. It's like a pesky weed that can quickly overgrow your garden if left unchecked. But fear...

Hey there, Customer Success superstars! Last week we explored the IC to leader mindset shift, and then we unraveled the fascinating world...

For years, NPS has been the go-to metric for gauging customer retention, but things are changing. While NPS still holds value, the...

Hey, Customer Success rockstars! Last week we talked about the IC to leader mindset shift. This week, let's delve into a crucial aspect...

Linkedin Post dated: 23 May, 2024 #LeadershipTips  1 -- From CSM Rockstar to Customer Success Leader: Are You Ready for the Shift? Been...

Linkedin Post dated: 19 May 2024 https://www.linkedin.com/posts/ankitcsm_customersuccess-metricsmindset-growthhacking-activity-7219664847...